Privacy Policy t789 – Personal Data Security for Malaysian Players

1. Introduction

This Privacy Policy is published by t789 Group, operator of the t789 online entertainment platform at t789.plus. We understand that privacy is a matter of great importance to users in Malaysia, and we are committed to protecting your personal information in a transparent and responsible manner.

This document covers in detail:
(a) what personal data we collect from you;
(b) why we collect that data;
(c) how we use, store, and protect it;
(d) who we may share that data with; and
(e) what your rights are regarding your personal data at t789.

By registering an account or using the platform t789, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use t789's services.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register or use t789 services, you provide us with the following data directly:

• Identity information: Full name, date of birth, Malaysian identity card number (MyKad), gender.
• Contact information: Malaysian mobile phone number, email address, and residential address.
• Account information: Username, password (stored in hashed form — never saved as plain text).
• Financial information: Bank account number, eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals.
• Verification documents (KYC): A copy of your MyKad, a selfie with your MyKad, or other documents requested for identity verification purposes.

2.2 Automatically Collected Data

When you use the t789 platform, our systems automatically collect the following technical data:

• IP address and approximate location based on IP.
• Device type, operating system, and web browser version used.
• Login and logout session records, including time and date.
• Records of betting and gaming activity on the platform.
• Records of deposit and withdrawal transactions.
• Cookie data and other tracking technologies (see Section 8).

3. How We Use Your Data

T789 uses the personal data collected for the following purposes:

3.1 Account Management & Services

• Processing account registration and verifying your identity.
• To enable you to access and use all t789 services.
• Processing deposits and withdrawals via your preferred Malaysian payment method.
• Providing 24/7 customer support in Bahasa Malaysia.

3.2 Security & Compliance

• Conducting KYC (Know Your Customer) processes as required by industry regulations.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Complying with directions from regulatory authorities and law enforcement.
• Maintaining transaction records for audit and accountability purposes.

3.3 Service Improvement

• Analysing usage patterns to improve the user experience on the t789 platform.
• Personalising offers and promotions based on your preferences and gaming history.
• Conducting research and developing new products.

3.4 Communications

• Sending notifications related to your account, transactions, and security.
• To inform you of promotions, bonuses, and important updates (with your consent).
• To respond to enquiries and complaints submitted to the t789 support team.

4. Sharing Data with Third Parties

T789 does not sell, rent, or trade your personal data. However, in the following limited circumstances, t789 may share your data with trusted third parties:

• Payment providers: To process deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay. These providers have their own privacy policies and are subject to Bank Negara Malaysia regulations.
• Identity verification providers: A third-party KYC service that helps t789 verify new players' identities in line with compliance requirements.
• Technology service providers: Companies that assist t789 in operating the platform, including cloud computing, data analytics, and cybersecurity services. All such providers are bound by strict confidentiality agreements.
• Legal authorities: When required by Malaysian law or upon a lawful request from law enforcement authorities.

5. Data Security

T789 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:

• Data encryption in transit: 256-bit TLS/SSL protocol for all communications between your browser and t789's servers.
• Data encryption at rest: Sensitive data is stored in encrypted form in our database.
• Access controls: Two-factor authentication for staff access and a robust identity management system.
• Continuous monitoring: A 24/7 security monitoring system that detects and alerts on any suspicious activity.
• Regular security audits: Independent security assessments are conducted periodically, including penetration testing.
• Staff training: All t789 staff who handle personal data receive regular data protection training.

While t789 takes all reasonable precautions, no security system can be guaranteed to be 100% secure. In the event of a data breach affecting your rights, we will notify you within the timeframe required by law.

6. Data Retention Period

T789 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law:

• Active account data: Retained for as long as your t789 account remains active.
• Financial transaction data: Retained for a minimum of 7 years after the transaction, as required under Malaysian financial law.
• KYC Documents: Retained for 5 years after account closure or as required by applicable regulations.
• System and security logs: Retained for 2 years for investigation purposes if required.
• Marketing data: Deleted when you withdraw your consent to receive marketing communications.

Once the retention period has expired, your data will be securely deleted or anonymised using methods that meet current industry standards.

7. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by t789:

• Access rights: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any personal data that is inaccurate or incomplete.
• Right to erasure: You may request the deletion of your personal data under certain circumstances, subject to any legal requirements to retain specific data.
• Right to object to processing: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: You may withdraw any consent you have previously given for the processing of specific data.

To exercise any of the rights above, please contact the t789 privacy team by email at support@t789.plus, clearly stating the right you wish to exercise. We will respond to your request within 21 working days.

8. Cookies & Tracking Technologies

T789 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

9. Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when t789 uses cloud computing services or international technology providers. Where cross-border data transfers occur, t789 ensures that:

• The recipient country has data protection laws that are equivalent to or stricter than those of Malaysia.
• Adequate data transfer agreements have been established with the relevant third-party providers.
• Appropriate technical security measures are in place to protect data during transfer.

10. Children & Age Protection

The t789 platform is intended for users aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe your child has registered at t789, please contact us immediately at support@t789.plus and we will take appropriate action within 48 hours.

11. Changes to This Privacy Policy

T789 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify you through:

• In-platform notifications on t789 when you log in.
• Email to the address registered to your account.
• Prominent notice displayed on the t789.plus homepage.

The "Last Updated" date at the top of this document will always reflect the current version of the Privacy Policy. Continued use of the t789 platform after any changes take effect constitutes acceptance of the updated terms.

12. Contact Us About Privacy

For any enquiries, concerns, or requests regarding your personal data and this Privacy Policy t789, please contact us via:

• Privacy email: support@t789.plus (please indicate "Privacy Request" in the subject line)
• Live Chat: Available 24/7 within the t789 platform — select the "Privacy & Data" category

We are committed to responding to all privacy-related enquiries within 21 working days. For urgent matters such as suspected data breaches, we will prioritise a response within 48 hours.

This document was last updated on 1 June 2026. The latest version of the t789 Privacy Policy is always available on this page.